Can't speak to a representative due to outage

My internet service has been out since the storm came through on Saturday. When I look at the outage map, I don't see anyone out but me. And because I have an outage, I'm not able to speak to a representative to see if someone is actively working to fix the service at my location, etc.  I work from home 2 or more days a week and this has been a real inconvenience for me. It's crazy that I can't call the company that I pay for service.