Can't speak to a representative due to outage

@XfinityAlfonso​ I have called 1-800-Xinity(934-6489) and it would not let me speak to anyone. I haven't tried the other phone number listed above. Should  I try that first or is there a way I can direct message with someone?

Both of these numbers connect to our main corporate customer services and our agents are always on hand to assist. We can help out should you need any other information. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

aho1 We apologize that you are frustrated with the situation. Our team works from home and understand the consistent need for connectivity. As we explained in direct message, the commercial power that supplies our equipment sending signal to your location is not yet operational. We are unable to provide a timeline for the connectivity until our equipment is back receiving power. 

No one is without service but me. That is a lie! I have checked with my neighbors. You need to send someone out to my home

This should be against the law not to allow me to talk to a real human and request that someone be dispatched to my home.

I will be filing a complaint with the FCC about this.

I am sorry for how your experience has made you feel. You are speaking to representatives and not the Xfinity Assistant when reaching out here on this platform. We are unable to send a technician to a home while the area has an active service interruption. We will be happy to set one up once resolved and your services are not working for you.