Can't speak to a representative due to outage incorrectly noted on my account

I'm being told I'm unable to speak to a representative because "there is an outage in my area". I'm not experiencing any kind of outage and the according to the website the outage is related to legacy channels, but we don't have tv service, only internet.  I've not been able to talk to a real person at Xfinity regarding constant dropping of service.  Comcast was supposed to replace the wire that powers our tap that was damaged by a tree over a year ago.  A tech ran a 500 foot coxial line to the next tap available but every tech you all send says this is a major issue that will always impact the signal quality.  I was told the signal was boosted to help the signal issue in the short term but again every tech says the wire needs to be rerun to the tap closer to our house and each time they request construction to replace the wire.  Still nothing has been fixed and now this false outage is on our account which I believe was purposely done to stop me from calling on the status of the repair.     

If anyone has a way for me to contact someone about how to get this incorrect "outage" removed so I can get customer support that would be helpful.