Queequeg99's profile
Queequeg99
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Regular Visitor

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3 Messages

Tue, Dec 29, 2020 10:00 AM

Can't sign up for unlimited plan

Good morning.  I am trying to sign up for unlimited data and am being told that the "product I am interested in isn't available."  In doing a little searching, it seems like this has been a very common complaint over the past 4-5 months.  What's going on?  

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4 m ago

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Expert

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25.5K Messages

4 m ago

@Queequeg99 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastJoeTru

Official Employee

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6.7K Messages

4 m ago

Hi Queequeg99. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and getting you signed up for Unlimited Data. Please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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