Can't sign up for unlimited plan

Good morning. I am trying to sign up for unlimited data and am being told that the "product I am interested in isn't available." In doing a little searching, it seems like this has been a very common complaint over the past 4-5 months. What's going on?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

32K Messages

5 years ago

@Queequeg99

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

XfinityJoeTru

Official Employee

•

7K Messages

5 years ago

Hi Queequeg99. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and getting you signed up for Unlimited Data. Please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".

0

Customer Service

Queequeg99

Can't sign up for unlimited plan

Again

XfinityJoeTru

New to the Community?