wchang207's profile

Regular Visitor

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4 Messages

Sun, Sep 27, 2020 4:00 PM

Can't sign up for unlimited internet

Trying to sign up for unlimited using https://www.xfinity.com/buy/plan/checkout/XFINUDAT.

"Temporarily unavailable The product you’re interested in isn’t available for purchase at this time"

Anyone knows what's going on? Thanks in advance.

Responses

Again

Expert

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25.6K Messages

8 m ago

@wchang207 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAmir

Official Employee

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6.3K Messages

8 m ago

Hello wchang207, thank you for reaching out to us here with this concern. Due to COVID-19 I myself have had to add unlimited data to my data package as well so I know how important it is to have this feature while working from home or if you just spend more time using your data services. I'd be happy to help you add the unlimited feature to your account, for further assistance please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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4 Messages

8 m ago

I pm

Regular Visitor

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4 Messages

8 m ago

I pm you but still no answer.
ComcastAmir

Official Employee

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6.3K Messages

8 m ago

Thank you for this information Wang, let's get this feature added to give you the peace of mind in not going over your data cap. Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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4 Messages

7 m ago

Almost a month and still can't get it change.

Official Employee

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2.4K Messages

7 m ago

@wchang207,

 

We never received a confirmation once we sent the change. We will need you to send us another private message to continue the conversation. We look forward to helping you out! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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