Can't sign up for unlimited data for internet

The link provided in the support article, https://www.xfinity.com/support/articles/exp-unlimited-enroll, goes to a dead end and no way to add the service in the chat assistant or account management. Very frustrating since there is no other way to get this resolved unless I post on this forum to get CS help.

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Again

Expert

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31.9K Messages

5 years ago

@dcalma

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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XfinityAmira

Official Employee

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4.2K Messages

5 years ago

Hello @dcalma, thanks for reaching out to us on our Forums page. We appreciate your interest in adding Unlimited Data and I apologize for the issues you're running into when trying to add it on your end. We are aware and working on this, and we do apologize for any frustration caused by this. We would love to assist you with getting it added to your account.

Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Customer Service

dcalma

Can't sign up for unlimited data for internet

Again

XfinityAmira

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