Visitor
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1 Message
can't sign in / no shipping confirmation or details new servicce
I signed up for new service at an existing property and did everything filled out my billing info and whatever, then I got the email that the order is confirmed but it has no address on it, and now when I sign in to my account I can't view the information on it or anything and it refreshes and I'm signed out. I signed up for the 2-3 business day shipping 5 days ago and I have no way to know if / when internet is coming, and there's some portal I went to sign into and I put my number confirm the code and then it asks for my address, I type and use the autofill for it, and it tells me that it odesn't recognize the address?! Am I just supposed to wait? I have no idea if I'm ever getting internet here and I can't even sign in to cancel or track anything either. AND I CANT SIGN IN TO TALK TO THE XFINITY ASSISTANT BECAUSE I JUST SIGN IN / OUT IN A LOOP.
How can I talk to someone about my details and find out if I'm getting a modem and service here or not?
EG
Expert
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117.4K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.4K Messages
3 hours ago
@EG Thank you!
@hiltonherd We appreciate your trust in us here in our Forums Community. We're happy to help. Welcome to Xfinity! Did you have service before at a different location? If so, your Xfinity ID may be linked to that address. To unlink your old address from your Xfinity ID. You can do that by following the instructions on this article: https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615. If you've never had service, make sure you clear cache and cookies in your browser then attempt to log in to www.xfinity.com. Let us know if you have access to your new account after.
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