Ericd488's profile

New Poster

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3 Messages

Mon, Aug 24, 2020 9:00 PM

Cant see upgrade offers

When I go to the website or xfinity assistant to try to see the cost of higher speed packages it never shows me the deals. Instead i am redirected to a page that says something like "good news, xfinity service is included at your address. We've partnered with your community to bring service to your address". I know my community provides basic cable at no charge, but i am already paying for the 200mbps package for my home. Why can't i see my upgrade options? This is extremely frustrating and there is no available agents on xfinity assistant!

Responses

New Poster

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3 Messages

9 m ago

Why was my post locked?
ComcastJoeTru

Official Employee

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6.7K Messages

8 m ago

Hi Ericd488. Thanks for posting on the Forums! I am showing your post is unlocked. I can assist with reviewing your account and the various speed upgrade options available to you. Please send me a private message and include your full name and service address so I can get started. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

7 m ago

I have the exact same predicament! Can I also email you, @ComcastJoeTru ? I guess you have to enable that option because I don't see a PM option. Thanks!

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