1 Message
Cant schedule service appointment
Xfinity assistant is not letting me schedule a service appointment.
The line from the pole needs work, but nobody is fixing it.
1 Message
Xfinity assistant is not letting me schedule a service appointment.
The line from the pole needs work, but nobody is fixing it.
Aceq2jot
Contributor
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95 Messages
5 days ago
The AI assistant is messed up. It told me yesterday I could get complimentary batteries for my alarm system!!! They really need to work on that thing as i tried to find out about an XB10 gateway they are bombarding me with on Facebook and no help and Crickets on here.
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EG
Expert
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109.9K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
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44 Messages
5 days ago
Hello, @user_xp5oxs. Thank you for reading out on our Community Forum! I am sorry you are having trouble getting a service appointment set up. I would love to help you get this resolved. Please send us a direct message with your name and address so that we can get this taken care of.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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