Visitor
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1 Message
Can’t return purchased equipment
I purchased 2 X-fi pods from the Xfinity online store and they did not work.
Customer support said that some pods will not work with newer Xfinity equipment so they said I should return them to a store. I went to an Xfinity store and they told me to visit a corporate store. I then visited a corporate store and they refused to take the equipment because I had purchased them from the online store. I called customer support again who instructed me to fill out an online return form and someone would contact me within 48hrs, this did not happen.
I called support again who told me to try the form again, I did with same results. I called support again who filled out the return form for me, I still was not contacted. I called support again who gave me a UPS number for returns. I called this number and UPS had no idea what I was asking for and said I needed a tracking Number to be supplied by Xfinity support.
why is something this hard, you can purchase in seconds but returns have taken about 2 weeks with no success.
can someone help me with this as I’m being billed $199 for something that does not work and I cannot return?
XfinityEmilyB
Official Employee
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2K Messages
3 days ago
@user_imdnlp Welcome to our community forum! Thank you for reaching out so we can help facilitate the return of your xFi Boost Pods. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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