Visitor
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2 Messages
Can't Return Equipment
I have been unable to return the equipment because it never listed it as an option on the returns page. Now I have been charged for it.
Visitor
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2 Messages
I have been unable to return the equipment because it never listed it as an option on the returns page. Now I have been charged for it.
XfinityAlyssaA
Official Employee
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3K Messages
7 months ago
Good evening @user_un7jlg, and thank you for reaching out on our Community Forums regarding your equipment return concerns—we appreciate it. I understand you’re running into some trouble with the online returns page.
You do have a few other easy return options available:
Xfinity Retail Store: You can drop off your equipment at your nearest Xfinity Retail location. To find the closest store and view store hours, please visit: https://www.xfinity.com/local/store-offers.
UPS Store: You may also take your equipment to a local UPS Store. They’ll box it up and return it for you at no cost. To find a UPS Store near you, visit: https://www.theupsstore.com/tools/find-a-store.
Please let us know if you have any questions or need help with anything else—we’re happy to assist.
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user_un7jlg
Visitor
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2 Messages
7 months ago
If I take it to a local UPS store, do I need a return label?
Also, will I be credited for the $150 equipment charge once the equipment is received?
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