Visitor
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1 Message
Can't return equipment
I am just reposting an old post. I am having the exact same issue. Spent over 1.5 hours on the phone and transferred four times with no solution.
I have been trying to return my Xfinity equipment for two months now. The Return Equipment page does not give me an option to choose the equipment I need to return. See this screencast image: https://www.screencast.com/t/ojwkK18nazB.
On four different occasions I have talk to a customer service representative who was going to mail the shipping label. No label has not arrived. A label was being mailed because where I live now does not have Xfinity service, the closest store is a 2 hour drive one way, and the local UPS drop off does not have the ability to scan and send without a label. I would like very much to get a shipping label so I can return the Xfinity equipment that I leased. Of course now I am getting the bill for the equipment that I cannot return.
So, please how can I get a shipping label or at least an address to return the equipment? This is truly unprofessional of Xfinity to drag customer along like and asking it impossible to return equipment.
XfinityJohnG
Official Employee
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2.3K Messages
3 hours ago
Thank you for reaching out to our team here. I will be happy to see if we can get that issue resolved from our end for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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