4 Messages
Can't reach customer service about internet outage
I have repeatedly tried to contact Xfinity for help with my internet, which is out. I have reached out over the phone, through social media accounts, and through the chat function. I am not getting the support I need from your chat bots. Why is it so difficult to talk to a person when I'm a paying customer?
XfinityGabriel
Official Employee
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2.2K Messages
8 months ago
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XfinityGabriel
Official Employee
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2.2K Messages
8 months ago
Great question. We prefer to keep interactions on social media for documentation purposes and through the same outlet you have reached out to us on. If you would like to speak with a live representative, you can give us a call at our 24/7 support number. To help with speaking with someone over the phone even more easily, you can even schedule a callback. Please see the following link for how to schedule a call. I'd be happy to assist here through the Xfinity page. Reaching out for assistance here through social media also ensures you're not stuck waiting on hold, and there is no sort of disconnect taking place. Normally, when there is an interruption listed, our field team is aware and working hard with commitment and dedication to resolving the interruption affecting your location. We would need to wait for that to be resolved before we can proceed with troubleshooting or scheduling a technician visit. Does this make sense so far?
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