Visitor
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6 Messages
Can't reach anybody for help
Is anybody left at Xfinity
I need a better rate, or to cancel, can't afford the price it was changed to. Calling is ai endless loops, the chat says they have no one, the callback system doesn't work, I messaged support on this platform, viewed but not replied to.
What is going on, I used to get spam calls from this company, now it's a ghost town.
XfinityAlfonso
Official Employee
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2.4K Messages
3 hours ago
Hello user_d74495 thank you so much for taking the time out of your day to reach us here via our Xfinity Forums. We are absolutely always here to help in any capacity possible, and deeply regret to hear the frustrations you've experienced.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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