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user_4d4f4a
1st Topic

Visitor

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4 Messages

Wednesday, April 30th, 2025 3:38 PM

Can’t reach a human being

Why am I not able to reach a human being when I contact customer service? An automated system just loops you around in circles. It’s incredibly frustrating!

Question

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Updated 

1 day ago

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XfinityJustinC

Official Employee

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1.2K Messages

2 days ago

Hello, @user_4d4f4an thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, sorry to hear you're having trouble connecting with an agent. I'd be happy to see how I could help, if you don't mind me asking. What is the reason for reaching out today? 

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user_4d4f4a

Visitor

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4 Messages

@XfinityJustinC​ I have billing questions 

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2 days ago

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XfinityJustinC

Official Employee

 • 

1.2K Messages

@user_4d4f4a thank you for the update of the concern, and completely understand wanting to have your billing question answered. Is the billing question a general one, or a specific account related question? 


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_4d4f4a

Visitor

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4 Messages

It is specific account related questions and it’s very difficult to reach a human being and the times that I have in the past it’s not ever a person who can understand what I’m asking and assist. 

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2 days ago

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XfinityJustinC

Official Employee

 • 

1.2K Messages

@user_4d4f4a  I appreciate the confirmation it's account specific, and since we don't want to discuss that type of information here in public. When you have time, please send a direct message.

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_4d4f4a

Visitor

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4 Messages

I don’t see the direct message icon. I think it was there when I was replying to you earlier, but I no longer see it. 

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1 day ago

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