Visitor
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1 Message
Can’t move service
I moved apartments yesterday and when I tried to click the “start move” button I got an error message. Now my app is telling me I’m no longer with Xfinity despite me never cancelling the service and having not outstanding charges
when I called to try and start the move, the AI texted me a link to the same page I got from the app and I got the same error. I need wifi set up ASAP as I work from home but am not sure how else to get the service address changed due to not being able to speak with a real person.
XfinityVianney
Official Employee
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2.9K Messages
13 hours ago
I'll be glad to jump right in and get us some answers. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name, previous service address, and your new address to help us get started. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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