1 Message
Can’t move my service or leave a bad review
Moved across country and they terminated my service before I could get service transferred to my new address. The website shows I have a final partial bill due with autopay setup for 1/26/24. My payments have been on autopay since my service started and a payment has NEVER not gone through. I called to transfer my service and they tried to cross sell me a cell phone for 10 minutes after telling them I wasn’t interested. Tried calling back to get my serviced moved to my new address and they treat me like I’m in collections when I don’t even have a past due bill??? I’ve tried to respond a “0-not likely at all” in response to the survey sent to me and conveniently the texts don’t go through. Paid the balance for the service they disconnected on their own in the middle of my move and will be getting service elsewhere.
XfinityEricB
Official Employee
•
3.3K Messages
2 years ago
Hello @user_49ajdq, and sorry to hear you have been having so much trouble during your move. We are happy to help with any concerns you may have about the previous account, and can help with the new address services if you wish to get new service. Depending how far you moved, you may not have been able to transfer service, and that might be part of the reason for the disconnection if someone else moved it. We are happy to assist in any way we can if you like.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0