1 Message
Can’t Manage my Devices in the app
It’s literally just not an option and chat support keeps sending me links to fix it, but none of the info applies when the app is broken. Forced into getting a call back from someone over the phone, just for them to tell me they have to transfer me because they don’t know how to help me. Then they hung up. So I can’t use the internet I pay for because the app is broken.
XfinityEricB
Official Employee
•
2.1K Messages
5 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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