chuck94527's profile

New Poster


3 Messages

Mon, Jan 4, 2021 3:00 PM

Can't manage account due to Flex

Can't manage my account because of Flex. Can't cancel Flex because I can't manage my account. Employees have been promising a fix since September, yet here we are... Per direction found in other's posts, I am writing to get assistance in accessing my account to review possible changes.

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)


Official Employee


2.9K Messages

5 m ago

Greetings, @chuck94527! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to manage your account. You have come to the right place. I would like to see what we can do to help you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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