Hello @user_9368hh! I’m so sorry you’re having trouble getting into your account! I know how important it is to be able to manage your services and view your bill without any hurdles.
To get you back in as quickly as possible, here are the easiest ways to recover your access:
Recover Your Xfinity ID: If you aren’t sure of your username, you can look up your Xfinity ID using your mobile number, email, or Social Security number.
Reset Your Password: If you have your ID but the password isn't working, you can reset it online. Make sure to check your Caps Lock and remember that passwords are case-sensitive.
Try the Xfinity App: Sometimes browser cache can cause login loops. Downloading the Xfinity appis often the most stable way to access your account.
XfinityQuemekia
Official Employee
•
923 Messages
4 hours ago
Hello @user_9368hh! I’m so sorry you’re having trouble getting into your account! I know how important it is to be able to manage your services and view your bill without any hurdles.
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