Wed, Sep 16, 2020 11:00 AM
I used the virtual assistant to try and fix the internet connection- no luck. So I responded that I needed to be connected with an agent, and it won't even put me in the queue. HELP
8 m ago
Hi maple1. Thank you for visiting and posting on our Forum. Apologies you were experiencing troubles getting through to us. I can assist with repairing your internet connection. Please reach out to me via private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.