maple1's profile

New Poster

 • 

2 Messages

Wed, Sep 16, 2020 11:00 AM

Can't get through to a representative

I used the virtual assistant to try and fix the internet connection- no luck. So I responded that I needed to be connected with an agent, and it won't even put me in the queue. HELP

Responses

ComcastJoeTru

Official Employee

 • 

6.7K Messages

8 m ago

Hi maple1. Thank you for visiting and posting on our Forum. Apologies you were experiencing troubles getting through to us. I can assist with repairing your internet connection. Please reach out to me via private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

8 m ago

I need to cancel my account too. I’ve been trying for weeks. My contract was up and I refuse to pay the up charge due to not being able to get ahold of anyone.

New Poster

 • 

1 Message

8 m ago

I need my service restored

New to the Community?

Start Here