New Poster
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4 Messages
Can't get Peacock activated
I am on the 1.2 Gbps Internet plan which according to Xfinity entitles me to Peacock Premium.
I have been on the phone with Xfinity for over 5 hours over 2 days and still can't get Peacock activated.
Yesterday, I spent two hours on the phone with Xfinity and they kept having me repeat the same steps over and over:
Go to https://customer.xfinity.com/activate-peacock
where it says "Your Peacock account is already active"
then hit the button [Continue to Peacock]
Hitting the button transfers my chrome browser to peacocktv.com/upgrade-now
there are two buttons
[See Plans] - which takes me to a screen to purchase the Peacock plan
[Maybe Later] - which takes me to the Peacock movies, but it is clear I don't have a plan since all the movies have a small lock icon
After two hours yesterday with Xfinity they told me it was Peacock's problem and that I should contact their customer service.
This morning I spent 30 minutes chatting with Peacock and they told me it was Xfinity's problem.
So back to Xfinity for another 2 hours of fun. I finally got the rep to create an escalation ticket.
Later in the day I received an email from Xfinity that I need to go to https://customer.xfinity.com/activate-peacock and click on the button. (The same thing I have already done about 20 times). Then I received a text message that the ticket had been closed.
So, I called back to Xfinity to spend another hour on the phone. I did get a $15 credit for all my trouble but it's still not activated.
Isn't there someone at Xfinity that has the ability to resolve this issue?
XfinityThomasC
Official Employee
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2.5K Messages
4 months ago
Hello, @CaptWacky
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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CaptWacky
New Poster
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4 Messages
3 months ago
Today is January 28th, 2025. After a month, there is still no resolution to this problem. Peacock is still not activated on my account. I did as instructed and the Xfinity team opened a support ticket. No one bothered to contact me. Today, I login to see the status of the ticket and it was closed. Someone closed the ticket with the reason that the customer was using the wrong email account to login to Peacock. However, I am using my primary email account. When I spoke with Xfinity support they were not able to tell me what account is the correct email account to use. Can someone at Xfinity please open the ticket back up? It should not have been closed. I have already asked two other people to open the ticket and it still shows up as closed. The ticket number is: ECM0011304279
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