Can't get magic jack to work with Gateway

Question

Replaced my old router with Gateway and now my magic jack will not work for incoming calls and drops after about 5 minutes when I make an outgoing call. Need help to get the magic jack to work with the Gateway. Thanks.

XfinityBillie · Answer

fiscalkid Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to help you see how we can get the magic jack working again. Have you recently made any changes to your equipment? Can you please share what troubleshooting steps you have already taken?

Customer Service

fiscalkid

Can't get magic jack to work with Gateway

XfinityBillie

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