2 Messages
Can't Get In Touch With Anyone
Tried the website for multiple days (AI chatbot who circles connecting me to a live agent).
Tried calling, been on hold for over 30 minutes now.
Is there another way to get help or do I physically have to go to a store?
XfinityLinda
Official Employee
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2K Messages
1 year ago
Thank you for meeting us here in our forums, @user_u02q0n. Sorry to hear about the trouble connecting with someone. If you still have not reached anyone by phone, we are happy to help here. However, if you have started to work with someone, it is best if two people are not working in the same account at the same time if that is the nature of your concern.
Without posting any private information publicly, can you tell us what it is you need assistance with today?
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alduchaney2
Regular Visitor
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3 Messages
1 year ago
I am having this same issue.
I am experiencing a third service issue in as many weeks and I am unable to get anything accomplished without spending several hours and days (not an exaggeration). Even then I was told there is a node problem in my area and I should wait two days to see if the issue clears.
Is there anyway to reach someone to tend to my service issues who has the ability and authority to rectify issues? Logging in is required repeatedly and apparently difficult. When a successful log in is accomplished I am unable to schedule a call. The chat bot simply reports that I should call, but that again takes hours of time and often with no resolution or understanding of how to fix the problem. In this case I am unable to watch any boxes and am directed to use my iPad instead and in the meantime.
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user_gg6772
2 Messages
1 year ago
I cant get in touch with anyone either. I tried chat, i tried calling twice...then for the message to finally come on the office for Comcast is closed....after 20 minutes of trying to chat and text and call about why my bill has increased
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user_gg6772
2 Messages
1 year ago
same here i am so mad
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