Can't get escalation

I moved to a new community which has a bulk contract with Comcast. Xfinity I picked up equipment on 2/12, and tried to connect it with the app. I'm familiar with the process, because I had Xfinity at my old address. The modem would not connect. I went through the AI screening and re-attempts and whatnot, and finally they sent someone out to help on 2/14.

That person tested all the wires, spent two hours, and decided he couldn't find mine and would escalate. He didn't. He closed out his ticket resident not at home.

Another Comcast Rep came out, repeated the process, said he needed the Construction Team, would escalate. Ticket was closed with another lie, that he couldn't access the third floor cable room. (I stood in that room with him.)
Then I contacted Comcast through the chat app and explain the problem to her. She scheduled the 'Advanced Technician' to come out. She never confirmed my address and sent him to the old service address.

One more attempt made, this time with a Bulk Contracts service representative who told me the only way you get a live person is by saying you want to add or drop service. She promised me a free movie for my inconvenience. Sent another technician, couldn't get them to send an advanced tech or construction team or what not.

Called in my property manager at this point. She had the master electrician for our gated community meet the technician last week. He explained the wiring pattern for the building and personally stood next to the technician as he tested every single unattached wire without finding mine. He watched the technician put in an escalation request explaining that a new wire had to be run to my unit. An appointment was scheduled for 3/5 (today).

The technician showed up with no notes, prepared to repeat for a fourth time the initial troubleshooting and unable to do any wiring. The master electrician and I couldn't believe it. It was explained to us that if a technician leaves the property without successfully hooking up the service, they are not paid, which is the reason for the lies told on the earlier ticket. Our property manager is now trying to get to management at Comcast. Master electrician was hopping mad. I'm at my wits end. My wife and I are work from home employees and this is not a tenable situation and we can find no one to take ownership of our problem at Comcast.