Can't Get Equipment

I've been on an odyssey of trying to get equipment for over a month. I've been a customer of Comcast/xfinity for decades. I moved to a new house a month ago. When I moved my service I was told I could get an xFi pod included since my new house is bigger. I also signed up for Storm Ready. The store told me they didn't carry those things so they would have to be shipped.

After a few weeks of not hearing anything I spent a few hours on the line with customer service. One even tried to get me to sign up for Storm Ready, even though I already paid for it. After a few hours and talking to a few different people I finally had someone who said they would ship BOTH the Storm Ready and xFi pod.

The xFi pod arrived, refurbished. We tried the set up and it didn't work. Called customer support again and they ran diagnostics and confirmed it would not work. I was told to drop off the xFi pod and a new one would be shipped. (No word on the Storm Ready).

Couple of days went by and no tracking number or notice of shipment so I called. Spent another couple of hours to find out the order was never put in. Don't worry. New customer support person will fix it right up. Problem solved they tell me.

Couple of days went by and nothing again. Spent almost 3 hours being passed from customer support to customer support. Still no xFi pod and not even a mention of what happened to the Storm Ready equipment I have [Edit: Netiquette, All Caps] already paid for!

What do I do? Short of tomorrow morning I start calling xfinity executives and sending emails to local media.