Visitor
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1 Message
Can’t get callback to cancel service
I need to cancel my service as I moved to a new location that already had TV and internet.
Support directs me to the callback page, which keeps saying “We're having some trouble scheduling your callback”.
Please assist.
Official Solution
XfinityAmandaB
Official Employee
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2.8K Messages
13 hours ago
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XfinityAbby
Official Employee
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524 Messages
14 hours ago
Hello @Tohitsugu2 thank you for reaching out on our community forum. I would love to assist you further.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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