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user_nnf9f3
1st Topic

Visitor

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2 Messages

Friday, July 11th, 2025 8:18 PM

Cant get any help

Automated system keeps running me in circles. Wont let me talk to a person unless outage is solved. System does not give update for why service has been down for days. 

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Updated 

3 days ago

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XfinityShawn

Official Employee

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1.7K Messages

4 days ago

@user_nnf9f3  Service interruptions are never a good experience, but we can assure you that our repair team will be working hard on getting that resolved. The updates you see in the Xfinity app will be the same ones phone support, and my team can see. Do you see the service interruption message? 

 

(edited)

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user_nnf9f3

Visitor

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2 Messages

I have received no messages. Just run around for restarting from the automated system. The "10 minute" reset never ends. Been 30 minutes and system still won't let me talk to an agent. Got service for maybe 2 hours total today. Other than that it's been out for 3 days with no updates. App pretends outage never happened to avoid credits

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3 days ago

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XfinityMatthew

Official Employee

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417 Messages

@user_nnf9f3 Please send us a direct message with your full name and the service address and we would be happy to check into what is showing on the account regarding the interruption in service.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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3 days ago

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