Visitor
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1 Message
Can’t Get ahold of anyone
I recently made an xfinity account to get a service at my new address, went through the motions, and once i confirmed everything, it said that i had to wait because my order was pending and that I would get a call. I never got one, and every time i try to log into the account it tells me that the website has crashed or there is an error. cannot get ahold of anyone on the phone as the wait times are always an hour or more and the direct messaging doesn’t work! please help!
Latoque
Expert
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30K Messages
42 minutes ago
Moved from Email forum
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XfinityAngie
Official Employee
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2.9K Messages
39 minutes ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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