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4ukathleen
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Friday, January 30th, 2026 3:32 AM

Can't get a response to my cancellation request

I am trying to cancel my Xfinity internet service. The callback scheduling is broken and I cannot reach anyone by phone or chat. I need my service canceled.

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9 hours ago

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XfinityMartyR

Official Employee

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2.9K Messages

9 hours ago

 

4ukathleen We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, is there any particular reason you're looking to cancel your Xfinity services? 

 

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4ukathleen

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3 Messages

The property is vacant. 

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9 hours ago

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4ukathleen

Visitor

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Xfinity's "schedule callback" feature is broken. The chat is just repeated robotic answers. Calling the voice number doesn't pick up. Please have a live human call me or email me so that I can cancel service, otherwise I will have to drive 40 miles and take my equipment to the Xfinity store. 

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9 hours ago

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XfinityMartyR

Official Employee

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2.9K Messages

 

4ukathleen Ah, okay! We can help. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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