Z

Sunday, December 31st, 2023 7:16 PM

Closed

Can't find apartment number when changing service address

I'm trying to switch my current service to my new address. Other apartment numbers for the complex are showing on the drop down but i cannot find mine. How do i got about getting mine added?

Official Employee

 • 

1.7K Messages

1 year ago

Thank you for reaching out to us here @ZL11. I will be happy to check on that address from here for you and see if we can get that added for you. Could you send me a direct message with the full name and complete address for your current service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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