Can’t even post here

We have had our power back for 3 days. A few days prior to the power coming on we received two texts saying “service is restored”.  Yesterday, I got a text from Xfinity saying “we’ll notify you when the outage has cleared”. I work from home on a computer. This is a problem. At this point, I just want a status update. When I call Xfinity, the recorded message just says an agent cannot help me with this issue. 

We appreciate your time in reaching out to us about your services. It's possible that public power could be restored to your home or business (or that you have a power generator), but the location of the Comcast network serving your neighborhood still doesn't have public power, which must also be restored before your services can work properly.

The most effective way to get outage updates for your area and information about your service is to visit xfinity.com/outage or use the Xfinity app. 

If you are also a Comcast Business customer you can visit business.comcast.com/myaccount or use the Comcast Business app. 

In the meantime we do recommend to also continue checking for available hotspots.  You can visit the Xfinity app or xfinity.com/wifi to see a map of available Xfinity WiFi hotspots. All open hotspots, both indoor and outdoor, will appear on the map.