Visitor
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1 Message
Can’t even cancel my account been trying to get a person for 2 days
You are the worst company ever. I am trying to cancel my service. They won’t let you do it yourself. You gave to talk to a person then they won’t connect you to a person and if you try to schedule a call it’s a week out. It was a nightmare to set up service I spent HOURS on the phone. If I don’t get someone on the phone today I will never get Xfinity again. I will literally get ANY other service to avoid them. You are the wurst company I have ever encountered and I will be contacting my congress people and creating a ballot initiative to break up your monopoly which by the looks of these comments will pass with no problem. You [Edited: "Language"].
EG
Expert
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115.5K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
8 hours ago
Hi user_n985ir! We appreciate you reaching out to us on our Xfinity Forum about your account concerns. I hate to hear that your onboarding experience did not go well and that you have not been able to reach us for support. This is never the experience we strive to give our customers, and my team is here to help. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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