Can’t Credit Check due to identity theft

I’ve been trying to add the FREE mobile plan that comes with my new Internet service but I keep getting blocked for having frozen credit, which I froze on purpose as I’ve had my identity stolen. I made an attempt to unfreeze for Xfinity as are requiring a credit check for this again, free, additional to my plan, but found my Experian account was also hacked, so I have no way to unfreeze until they investigate. Meanwhile I can’t switch my phone to the new service with the credit check. I need an alternative. I have good credit, which must be why I keep getting hacked. Need some answers here, I already have a phone, my own equipment and I’m going to pay by bank account, why is this credit check even necessary? I’m not asking for credit and my bill is only $30 a month for a year, I could prepay but they didn’t even offer that. Help?