Visitor
•
1 Message
Can’t Contact Support About Outage
I am unable to contact support about an outage at my apartment complex. There is nothing in the area that is wrong or the update keeps going further and further away. It’s been almost 24 hours and we work from home
EG
Expert
•
122.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMarshante
Official Employee
•
1.6K Messages
4 hours ago
Hello @user_q2fnnq, thank you for taking the time to leave a post. I completely understand how disruptive this has been, especially when you’ve been without service for almost a full day and depend on your connection to work from home. Sorry for the frustration caused by the estimated restoration time continuing to change. For the latest information available, you can check the Xfinity app, the Xfinity map/Status Center, or enroll in text notifications for updates on the service interruption. These resources display the same service interruption details and restoration updates that are available to us. We realize that doesn’t make the disruption any easier, but these options can help you stay informed as new information becomes available. Have you received any new updates through one of these self-service options within the last hour?
0
0