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user_kj9cyk
1st Topic

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2 Messages

Saturday, June 28th, 2025 7:20 PM

Can’t contact customer service

I’ve been trying to resolve an issue for two days. Every time I manage to make it to a person via chat, which is a long and aggravating process, they either promise to run a check and follow up with me (which they never do) or cut off our chat before the issue is resolved. I then have to start over with a new representative. I’ve tried calling too and could never reach an actual person. Things truly the worst customer service I have ever experienced and I cannot believe this company is still in business. 

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1 day ago

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EG

Expert

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111.3K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Again

Expert

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31.8K Messages

1 day ago

@user_kj9cyk 

I’ve been trying to resolve an issue for two days. Every time I manage to make it to a person via chat, which is a long and aggravating process, they either promise to run a check and follow up with me (which they never do) or cut off our chat before the issue is resolved. I then have to start over with a new representative. I’ve tried calling too and could never reach an actual person. Things truly the worst customer service I have ever experienced and I cannot believe this company is still in business. 

If you post your issue here we should be able to help you.  An Official Employee will respond here.

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user_kj9cyk

Visitor

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2 Messages

One of my TVs randomly stopped connecting to the network 2 days ago. It’s been working fine for months. It will connect to other networks, but not my home network. Other devices have no issue. I’ve done all the typical troubleshooting steps (I work in IT and spend significant time trying to do this myself and nothing worked). If I forget the network, it shows it as “Available” with all 3 bars and lets me type my password, but then it won’t connect. It adds it to my saved networks but marks it as out of range. 

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1 day ago

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XfinityEva

Official Employee

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1.8K Messages

You've come to the right place and thank you for those details. May I ask what type of TV you are using to connect? Have you tried the troubleshooting through the Xfinity app as well? (full details here)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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thow570589

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1 Message

No. I have been without internet WiFi all day network disconnected.  Help!  There is no live agent to talk with - bad customer support 

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1 day ago

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XfinityMartyR

Official Employee

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2.3K Messages

 

thow570589 Thanks for reaching out! Have you checked the Xfinity Status Center for any possible service interruptions in your area? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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