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user_at4vm6
1st Topic

1 Message

Tuesday, April 2nd, 2024 10:28 AM

Closed

Can't connect

I have had the now pass for 2 months. I just paid again and now it won't let me connect. It says connection failed or can't find IP address for 3 days now. How can I get it working again?

Question

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Updated 

3 months ago

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Official Solution

XfinityDena

Official Employee

 • 

2.4K Messages

6 months ago

@user_at4vm6 Thank you for reaching out on the Xfinity Community Forums. All inquiries for NOW Wi-Fi would need to go to the phone number provided on the confirmation email you received when you bought your pass. I sincerely apologize we currently do not have support NOW Wi-Fi over the community forums platform. 

0

user_7vtg42

1 Message

3 months ago

I've had Internet for years. I just moved from the 2nd floor to the ground floor. Now, I can't get it?

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XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_7vtg42. Are you also having issues with the NOW Internet pass?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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