Tuesday, April 2nd, 2024 10:28 AM

Can't connect

I have had the now pass for 2 months. I just paid again and now it won't let me connect. It says connection failed or can't find IP address for 3 days now. How can I get it working again?

Official Solution

Official Employee


2K Messages

20 days ago

@user_at4vm6 Thank you for reaching out on the Xfinity Community Forums. All inquiries for NOW Wi-Fi would need to go to the phone number provided on the confirmation email you received when you bought your pass. I sincerely apologize we currently do not have support NOW Wi-Fi over the community forums platform. 

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