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user_0ac15b
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1st Reply

Visitor

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4 Messages

Wednesday, April 26th, 2023 8:37 AM

Closed

Can't check if my order went through

Hi,

So I just ordered my new internet deal at new place and I can't sign in to check my order.

Thanks

Question

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Updated 

2 years ago

119

3

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EG

Expert

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111.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

Official Employee

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1.8K Messages

2 years ago

Hello, @user_0ac15b! Thank you for reaching out to us with your order concerns. Are you still having trouble locating your new account? If so, what happens when you try to Create Your Xfinity ID?

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user_0ac15b

Visitor

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4 Messages

2 years ago

Hi Sara,

When I try to sign into my profile it would take a second to load then go back to the screen before and not sign me in. I want to check if my order went through for my new place. 

Thanks

4

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XfinityRoberto

Official Employee

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1.8K Messages

Thank you so much for this update @user_0ac15b. Have you tried to clear out you cache and cookies when you try to log in and check your status? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0ac15b

Visitor

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4 Messages

Hello,

I have tried to clear cache but issue still persist.

2 years ago

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CCBrian1

Contributor

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367 Messages

Hello @user_0ac15b , thank you for reaching back. I'm bummed to hear of your issues, I'm happy to investigate this further for you. 

Could you please send our team a direct message with your full name and full address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

0

user_0ac15b

Visitor

 • 

4 Messages

Hi,

I have just sent a message.

Thanks 

2 years ago

0

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