Visitor
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1 Message
Can't change plan
I recently set up Internet for my new apartment, and was told the home phone line was included. Upon getting my first bill I saw it is an addon and something else that I don't want or need.
When I try to change my plan to remove the voice line I get an error that I need to contact support, but the only contact option is a chatbot that sends me right back to the change plan page. How am I supposed to change my plan??
XfinityQuemekia
Official Employee
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474 Messages
3 days ago
Greetings @user_8fbvyb, sorry for the confusion and the runaround you've experienced trying to remove the unwanted voice line from your account. We can definitely help with this, you came to the right place!
Please send a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to assist!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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