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KerahcazDe
1st Topic

2 Messages

Sunday, March 9th, 2025 6:16 PM

Can't change plan online because of apartment arrangement

I want to browse current plan offers for xfinity internet via web browser, but can't get past the "bulk-tenant" screen. The apartment complex at which I reside offers free basic cable via xfinity. Because of this, I'm consistently redirected to: https://www.xfinity.com/learn/landing/bulk-tenant with the message:

Good news! Xfinity service is included at your address.

We've partnered with your community to bring Xfinity service to your location.

An unfortunate oversight. The AI support has been no help either. I would appreciate any assistance.

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Updated 

3 months ago

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XfinityEmilyB

Official Employee

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2K Messages

3 months ago

@KerahcazDe Welcome to our community forum! Thank you for reaching out so we can help you set up an Xfinity account through your community. Have you called the number provided so you can speak with someone familiar with the service pricing for your specific apartment complex? Once you have an account set up, you may have options to add additional upgrades to the level of service included in your apartment. 

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KerahcazDe

2 Messages

@XfinityEmilyB​ I have, and that's how I've done it in the past. If there is such an option online, I haven't been able to find it. I did manage to get the website stuck in a redirect loop by searching for active service at my address + APT#

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3 months ago

0

XfinityMartyR

Official Employee

 • 

2.2K Messages

 

KerahcazDe We can help review your options with you. Please send us a direct message. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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3 months ago

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