Visitor
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1 Message
Can’t change my address.
I’ve been trying to change the address of my xfinity router, but every time I try on the website and app it crashes.
Visitor
•
1 Message
I’ve been trying to change the address of my xfinity router, but every time I try on the website and app it crashes.
XfinityAdrienne
Official Employee
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2K Messages
9 hours ago
Good Morning, @user_s8w1fr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know moving can be very stressful, and we want to ensure your moving of your services is smooth. I would be happy to help wtih setting the services to be moved. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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