emil121's profile

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1 Message

Mon, Jul 20, 2020 9:00 AM

can't change channels

Since yesterday p.m., 7/20, TV has been stuck on ABC/ESPN; can't access any others. Message that there is trouble connected to the Internet.  I have an app't scheduled for tomorrow in house; I talked with a customer support person yesterday and he tried to help but failed; I'm hoping I don't have to pay for this service call.  Location: Pittsburgh, PA

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jav6joev

Bronze Problem Solver

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2.1K Messages

10 m ago


@emil121 wrote:

Since yesterday p.m., 7/20, TV has been stuck on ABC/ESPN; can't access any others. Message that there is trouble connected to the Internet.  I have an app't scheduled for tomorrow in house; I talked with a customer support person yesterday and he tried to help but failed; I'm hoping I don't have to pay for this service call.  Location: Pittsburgh, PA


Did the CS person have you reset/powercycle your TV Box and/or modem?  Are you using the Xfinity remote or your TV's remote?

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