Visitor
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1 Message
Can't cancel service
There's no way to do it online. The chat box makes me schedule a call for over a week from now, so I can pay for another month I won't use. Forums direct you to dm, though that's not an option anywhere and the link to dm just leads to the forum. This has got to be illegal. Cancelling should not be so inaccessible.
user_c9a8fa
Visitor
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5 Messages
4 hours ago
"You can check out any time you like but you can never leave"
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XfinityKam
Official Employee
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43 Messages
3 hours ago
@user_bx1d93I want to help make this as easy for you as possible
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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