Frequent Visitor
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20 Messages
Can’t Cancel Comcast (“Systems are down”)
Hello,
Just curious if this is now the latest gimmick by Comcast to not allow people to cancel. I scheduled a callback a week out as that was the only available time, finally get the call today and they say their system is down, they can’t cancel, reschedule a callback or do anything to assist. Somehow the system wasn’t down enough for them to not call me back though, so that seems like a total made up excuse. Comcast offers no easy way to cancel, and now they’re pulling the excuse they “can’t” cancel it?
EG
Expert
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113.8K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.6K Messages
2 years ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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