Can't cancel account for my mom who passed away

Hello @user_q60iiy thank you for taking the time to reach out on social media.

I'm so sorry to hear about your loss and want to make this process as easy as possible for you.

If you would like to close the account take the following steps:

Visit our bereavement support page here https://xfin.tv/3bu4fyp.

After completing the security check, choose Close the account permanently and upload the documents listed.

Note: If you do not have the death certificate, you must download and fill out the Comcast affidavit to continue.

Enter information about the deceased and yourself and click Continue. Please note that some fields are required.

You’ll be asked when you would like to disconnect services on the account. You have a few options here:

If you’d like to disconnect the services as soon as possible, choose Disconnect now.

If you’d like the services to continue for a while, choose Select a different date to disconnect, then select a date to disconnect up to 60 days after the current date.

To avoid billing for services that have gone unused, you can pre-date the service disconnection by choosing Select a different date to disconnect and selecting a date up to 120 days before the current date.

Once you’ve chosen when to disconnect the services, click Continue.

Next, let us know where to mail the final statement. You can choose an address already associated with the account or enter a new one. When you’re done, click Continue.

Review all the information you entered to make sure it’s correct, then click Submit.

You’ll see a confirmation message, along with information on how to return any equipment.

If you would like to transfer ownership of the account to yourself, take the following steps:

1. Visit our bereavement support page on xfinty.com.
2. After completing the security check, choose Transfer account ownership to me and upload the requested documents.
   Note: If you do not have the death certificate, you must upload a valid form of your identification (like your state-issued driver's license, ID card, or U.S. passport) and accept the Terms & Conditions to continue.
3. Enter information about the deceased and yourself, then click Continue. Please note that some fields are required.
4. Review all the information you entered to make sure it’s correct, then click Submit.
5. You’ll see a confirmation message letting you know that we’ll be in touch with you when the transfer process is complete, or if there is any additional information we need.