Visitor
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1 Message
Can’t call to cancel my plan
Hi, I am currently outside the United States and have returned to China, so I am unable to call the Xfinity U.S. customer service number or receive a callback on a U.S. phone number.
I would like to cancel my Xfinity Internet service. Could you please help me process the cancellation online?
let me know if there is anything else I need to do to fully close the account.
Thank you!
EG
Expert
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120.3K Messages
8 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChelseaB
Official Employee
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2.5K Messages
7 hours ago
Hello @user_07e3wa, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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