Can’t call atm I need a direct message

I need to call customer services but I can’t atm, I need to contact Xfinity through text

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XfinityQuemekia

Official Employee

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1.1K Messages

12 hours ago

Hello @user_oypph1! You've come to the right place for assistance. I want to make sure I'm giving you the best help possible, could you tell me a little more about what's going on?

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@XfinityQuemekia Hi! I need to cancel my service. I’m currently not in the US, so my calls to customer service won’t go through. I can’t schedule a callback because the text box doesn’t allow you to enter a country code. I need to text or email an agent.

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12 hours ago

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XfinityQuemekia

Official Employee

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1.1K Messages

Although we would hate to see you go, we are here to help @user_oypph1!

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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12 hours ago

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Customer Service

user_oypph1

Can’t call atm I need a direct message

XfinityQuemekia

user_oypph1

XfinityQuemekia

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