Can’t buy 2nd Gen Pods

I have 6 first generation pods. Every time I try to buy the second Gen pods, it says they are unavailable.

I called Comcast and they said I cannot buy any second generation pods because I have six first generation pods which is the maximum. I told him I’d be happy to get rid of the first generation pods so I can get the stronger second-generation pods. I was placed on eternal hold and no one ever got back to me.

Comcast, why do you make it so difficult for people to buy your second generation pods?

Responses

EG

Expert

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110.1K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAnthonyT

Official Employee

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1K Messages

3 years ago

Hey there! I am happy to hear you are loving our xFi pods enough to have six, and want even more! I think they are pretty awesome myself. Can you please send a DM to XFINITY SUPPORT with your name and address for me so that I can look into this for you?

2

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U

user_b9838f

Visitor

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2 Messages

@XfinityAnthonyT

How do I do that?

3 years ago

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XfinityAnthonyT

Official Employee

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1K Messages

In order to get started can you please send me a direct message to Xfinity Support with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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woody411

New Poster

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2 Messages

3 years ago

I have had the same exact experience. I am having issues with a gen 1pod that I spent what seemed like hours trying to resolve only to go through the exact same trouble shooting I had done multiple times before I reached out to xfinity for support. All I wanted to do was get a new one and I'd send the bad one back or bring to local xfinity store. Then the person said someone would call me back within the hour. I am still waiting. So then I see the xfi gen 2 pods and I have been trying to get one of those and it says temporarily out and come back later only to find out through this forum that if you have 6 gen 1's they won't sell you the gen 2?

Come on man.

(edited)

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CCZachary1

Problem Solver

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672 Messages

@woody411 I would like to take a closer look at your account and see why you are not able to order a Gen 2.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

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U

user_4e3e93

Visitor

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4 Messages

2 years ago

I am having a similar issue. The system will not allow me to buy 2nd gen pods. They keep saying unavailable and no one will pick up the phones. I had perhaps 4 1st gen pods but the caused a ton of problems. When I had service out for the third time, the techs told me that they won't use them in their homes and steered me towards a third party solution which cost me $300.00 and it still caused problems. The old 1st gen pods? I threw them away!!!! I bought them and no one said I had to keep them. Now I find that I need this solution and the 2nd gen pods would work well... BUT you won't let me buy them. No reasons, just that you won't let me buy them. I need these. What the heck am I supposed to do? Can anyone anywhere help me?

4

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XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @user_4e3e93! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues placing an order for xFi Pods, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

XfinityJamesC

Official Employee

•

2.1K Messages

Greetings, @user_4e3e93! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues placing an order for xFi Pods, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_4e3e93

Visitor

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4 Messages

@XfinityJamesC I keep trying to dm you but the dm system does not read you as an active username that I can dm. Can you advise?

2 years ago

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CCTravis

Problem Solver

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546 Messages

Hey there, @user_4e3e93 Thank You, again, for taking the time to reach out to Xfinity Support, here on the Community Forum. If you are unable to "Sign In", you would not see the DM option. You may want to reach out to us directly on Twitter and Facebook Messenger using the links at our contact-us page, here - https://www.xfinity.com/support/contact-us

I no longer work for Comcast.

2 years ago

0

Customer Service

user_b9838f

Can’t buy 2nd Gen Pods

EG

XfinityAnthonyT

user_b9838f

XfinityAnthonyT

woody411

CCZachary1

user_4e3e93

XfinityJamesC

XfinityJamesC

user_4e3e93

CCTravis

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