Visitor
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1 Message
Can't add unlimited internet to existing plan
I've been trying to add the $30 unlimited option to my existing older 1300Gbps plan. I've tried every which way through the site, but when I'm here -- https://www.xfinity.com/digital/customize-internet-package -- when I have "No, I'll use my own equipment." selected, I can't click next to get to the "Equipment And Add-ons" section where I assume I can add the option.
Do I need to go to the local store to get them to add it? I don't want to change my plan, nor do I want to use Xfinity's gateway/router. I want to use what I have, with the plan I have, but just pay for unlimited internet.
Thanks!
XfinityRoberto
Official Employee
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1.7K Messages
2 days ago
Hi there and welcome to Comcast! Thank you so much for taking your time in reaching out to us here on our Forums page. I am sorry to hear you were not able to add the Unlimited Data to the account. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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