U

Visitor

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2 Messages

Tue, Aug 3, 2021 6:43 PM

Can't add unlimited data plan

Hi, I would like to add the unlimited data plan to my services, but am getting the "temporary unavailable" message alot of people seem to be getting. How do I go about adding?

Thanks

Responses

EG

Expert

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89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

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145 Messages

2 m ago

Hello @user_098331. Thanks for taking the time to reach out to us through Forums. We can certainly help in making changes to your account and add unlimited data. Please send a Direct Message with your full name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

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2 Messages

@XfinityGabby Hi Gabby, thanks for the response. I do not see a "peer to peer chat" icon on this page?

Official Employee

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145 Messages

@user_098331, are you logged in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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