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user_9388d3
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Sunday, June 12th, 2022 10:11 PM

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Can’t add payment method

I haven’t been able to add my payment method online and I also went into the store and they couldn’t help I am very annoyed about this it’s very inconvenient that out of all the 4+ customer Service employees that finally answered that I’ve talked to and NO ONE can help I just want to talk to someone that can PLEASE HELP ME!!!!

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2 years ago

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XfinityThomasB

Official Employee

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1.9K Messages

3 years ago

Hello! Very sorry to hear you are having these issues with getting the payment method added. Are you doing this via the MyAccount app or online portal? I was also wondering if this was an ACH or card you were wanting to configure? Appreciate all of your time, I can assure you that this is never the experience we want you having. 

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user_fafcad

Visitor

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1 Message

3 years ago

 I am having the same issue. It is frustrating customer service can not help on this.  Tried with all 3 channels 1) using web site 2) using xfinity app 3) using IVR.

Every time same Error message " You've Exceeded number of attempts to add a new payment instrument. We are unable to process your request at this time"..

Called Csutomer Rep.. was advised to try after 24 hours. Tried after  24 hours same error

Call Customer Rep again, same answer

multiple times.

Does Xfinity have any clue how to help customers. Very disappointed .

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CCChelseaA

Problem Solver

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637 Messages

We can certainly understand the frustration of not being able to utilize the payment method in which you'd like to set up to process your payments, and we'd be happy to dive in here to see if we can find the cause of the error!
Please feel free to join us in direct messaging using the steps outlined below, and be sure to include your first and last name, and full-service address to get started!
We look forward to hearing from you! 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

3 years ago

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245

Visitor

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1 Message

2 years ago

I totally agree with this person It is a joke that no one can simply add a payment method You do not have any problem cashing our checks.

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